This Week in Travel – Rail Minister launches Passenger Complaint Portal App, Kathmandu-Varanasi direct bus service from Thursday & more.

Rail minister launches passenger complaint portal App

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“There should not be any complaints ideally, but if about 30 million passengers will travel in more than 10,000 trains daily, some complaints might come up. So, there should be an effective forum to lodge complaints,” railway minister Suresh Prabhu

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EzeeTake - It’s great to see the railways taking initiative towards resolving complaints as well as taking on board feedback from its commuters. In addition to the app, passengers would also be in a position to SMS their complaints to the number – 9717630982. It’s always good to know of a place where you can share all of your feedback.

 

Kathmandu-Varanasi direct bus service from Thursday

 

“We have completed all necessary preparations regarding the direct bus service,” Tulasi Prasad Sitaula, secretary in Nepal’s Ministry of Physical Planning and Infrastructure said.

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EzeeTake - Kathmandu and Varanasi did not have a direct bus, rail or air service until now and this new bus service which would take around a day for completion will make a significant contribution in promoting religious tourism on both sides.

 

Air India to shut offices in Cairo and Tehran

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Dr Mahesh Sharma, Minister of State for Civil Aviation, Government of India, informed the Rajya Sabha yesterday that the airline is in the process of closing down its offices in Cairo (Egypt) and Tehran (Iran) while it has already shut down booking offices in Zurich, Chittagong, and Vienna.

 

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EzeeTake - Air India generated only Rs 58.56 lakh from the Cairo office and Rs 1.4 crore from the Tehran office as revenues during 2013-14 which is significantly lower as compared with the revenue it generates from its other offices. Such closures and restructuring would ensure money can better be invested in those areas which need
better funding.